WEBSITE AND APP USAGE

Terms & Conditions

Effective date: 12 November 2026

By accessing or using Railway Mitra, you agree to these Terms & Conditions. If you do not agree, please do not use the service.

Railway Mitra is an independent informational and utility platform. It is not owned, operated, sponsored, endorsed or officially connected with Indian Railways, the Ministry of Railways or any government department.

1. Service description

Railway Mitra provides informational content, learning references, calculators and optional account-based tools. Features may be added, changed, suspended or withdrawn. Some features may require an account and may not always be available.

2. Information and calculations

Calculators provide indicative estimates based on user-entered information and configured assumptions. Articles, summaries and reference tables are for general education. They do not replace current Railway Board orders, manuals, correction slips, zonal or divisional instructions, sanctioned records or competent-authority decisions. Verify applicable rules, rates, eligibility and results from official sources before relying on them for claims, service matters or operational decisions.

3. Accounts and user information

You are responsible for your account access and for keeping passwords and one-time passwords confidential. Provide accurate information and submit only information you are authorized to provide. Do not impersonate others or access another user's records. Data handling and deletion are described in our Privacy Policy.

4. Acceptable use

Do not misuse the service, interfere with its operation or security, attempt unauthorized access, upload malicious code, overload or scrape the platform, submit unlawful or infringing material, or use it to harass, deceive or harm others. Do not post passwords, OTPs, bank credentials or unnecessary sensitive information in feedback or public reports.

5. Intellectual property

Unless otherwise stated, the Railway Mitra name, original interface, design and platform materials are provided by the platform owner. You may use the service for personal and lawful informational purposes. You must not copy, republish, sell or commercially exploit platform materials or code without permission, except where applicable law allows. Third-party names and marks remain the property of their respective owners.

6. Third-party services

The platform may use services such as Google Firebase for supported account features and link to external websites. Those services are governed by their own terms and privacy policies. Railway Mitra does not control third-party availability or content.

7. Availability and limitation

The service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not guarantee uninterrupted access, error-free operation or that all information will always be current or complete. To the extent permitted by law, Railway Mitra and its owner are not liable for losses arising from reliance on estimates or general information, service interruptions, user-entered errors or third-party services. Nothing here excludes liability that cannot lawfully be excluded.

8. Changes

We may update features or these terms from time to time. Material changes will be posted here with a revised effective date. Continued use after an update means you accept the revised terms.

9. Contact

Questions? Email railwaymitra.support111@gmail.com or visit our Contact page.

These terms are a general platform-use notice, not legal advice. They should be reviewed against applicable law and actual service practices.