Privacy Policy

1. Information you provide

• Account information: Firebase Authentication may process your phone number or Google account details when you choose to sign in.
• Employee profile: If you enter it, the app may store your name, post, pay level, basic pay, allowances, division, zone, employee number, department and optional details you choose to add.
• Feedback: If you submit feedback, the app stores the category, rating, subject, message and related conversation replies.
• Feature records: Account-based features may store records you choose to create, such as duty diary entries, exam attempts or payment requests, where those features are enabled.

2. How information is used

Information is used to authenticate your account, save and synchronize the information you request, provide app features, respond to feedback, protect the service and maintain security or payment records. Do not enter passwords, Aadhaar numbers, bank credentials or other highly sensitive information into employee profile fields.

3. Storage and service providers

Railway Mitra uses Google Firebase services, including Firebase Authentication, Cloud Firestore and Cloud Functions for supported account features. Data may be processed on Google's infrastructure under Google's applicable terms and privacy commitments. Some calculators and preferences may store information locally in your browser or device.

4. Sharing

We do not sell personal information. Information may be processed by Google Firebase to operate the service, or disclosed when required by law, to protect users or to address security incidents. Feedback submitted in the app is visible to authorized Railway Mitra administrators.

5. Advertising and cookies

If advertising is enabled on Railway Mitra, third-party advertising providers, including Google, may use cookies or similar technologies to serve, measure and personalize ads, subject to the providers' settings and policies. Third-party vendors may use information about visits to this and other websites to provide ads. Users can learn about Google's advertising and personalization controls in Google Ads Settings and Google's information about how Google uses information from sites or apps that use its services. Users may also manage cookies through their browser settings. Blocking cookies may affect some website or advertising functions. Where required by applicable law, we will provide appropriate consent choices before using non-essential advertising cookies or similar technologies.

6. Retention and account deletion

You may request deletion from the Account & Data page. The deletion workflow removes the Firebase account, employee profile and user-scoped records covered by the deletion service. Payment transaction evidence may be retained in a minimized form where necessary for accounting, dispute resolution, fraud prevention or legal compliance. Information stored only on your device may need to be cleared separately by you. Backups and logs may persist for a limited period.

For security, you must have signed in recently before a deletion request can be completed.

7. Security

We use Firebase authentication and server-side access checks for supported cloud features. No internet service can guarantee absolute security. Keep your device secure and do not share OTPs or account credentials.

8. Children

Railway Mitra is intended for railway employees and general adult users of employee services. It is not designed to target children.

9. Changes and contact

This policy may be updated as features change. The effective date above will be revised when material changes are made. For privacy questions, contact us at railwaymitra.support111@gmail.com or use the in-app Feedback page.